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Username Password I forgot my password. Track accepted paper Once production of your article has started, you can track the status of your article via Track Your Accepted Article. Order Journal Institutional subscription Personal subscription. CiteScore values are based on citation counts in a given year e. More about CiteScore Impact Factor: View More on Journal Insights. Your Research Data Share your research data Visualize your data. Publishing your article with us has many benefits, such as having access to a personal dashboard: This free service is available to anyone who has published and whose publication is in Scopus.

Researcher Academy Author Services Try out personalized alert features. The Journal of Retailing and Consumer Services covers: For employers and course providers, it also addresses issues of education and training.

Index bound in last issue of calendar year. Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet Zheng Xiang Vincent P. Predicting green product consumption using theory of planned behavior and reasoned action Justin Paul Ashwin Modi Gamified in-store mobile marketing: Evaluation of collaborative consumption of food delivery services through web mining techniques Juan C.

Fashion intersects with everything from food to travel to as it turns out ping pong—and vice versa. Artificial intelligence will radically disrupt the world of work, but the right policy choices can make it a force for a more compassionate social contract.

Harrison left his club days behind to found Charity: Water, a clean-water nonprofit. Syria has been holding off, at least temporarily, on an offensive to retake the last major opposition stronghold in the country, as tensions grow between Turkey and its ally Russia.

Investment in factories, railways and other projects in China so far this year grew at its slowest pace in more than a quarter-century, pointing to challenges in government efforts to arrest an economic slowdown. Canada has signaled it is willing to make concessions to the U. The Internal Revenue Service will soon end its program allowing Americans with secret offshore accounts to confess them and avoid prison.

Young Kim greets volunteers at a campaign office in Yorba Linda, Calif. Retiring incumbents in districts Hillary Clinton won in compound the task facing Republicans in keeping control of the House. Federal and state investigators began the painstaking work of determining what caused more than 60 fires and explosions that killed one man and injured nearly 25 others in three communities near Boston. A Bull Among Bears: Soars, Emerging Markets Struggle.

What You Need to Know. Hurricane Florence Satellite Time-Lapse: Manafort Cooperates With Mueller Probe. Apple Watch Series 4: Individual Subscriptions for personal use paid for by personal check or credit card.

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The effects of customer service on consumer complaining behavior Author(s): Jeffrey G. Blodgett (Assistant Professor, Department of Management and Marketing, at the University of Mississippi, Mississippi, USA.). The journal is an international and interdisciplinary forum for research and debate in the rapidly developing - and converging - fields of retailing.

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On the basis of 25 years of work with global customer service operations, they suggest jettisoning four conventional practices, singly or in combination. Don’t start with customer-facing employees. The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention Abstract In a study of telecommunications services, the authors examine the effects of customer satisfaction, affective.